Shipping Policy
SHIPPING POLICY
Flashlight World is a Canadian-owned and operated business. Orders are shipped from our fulfillment center in Boisbriand, Qc, Canada. All prices on our website are in Canadian dollars (CAD).
CANADIAN SHIPPING
Free Shipping
We offer free standard shipping on eligible Canadian orders of $150 CAD or more.
Orders Under $150
A flat shipping rate of $13.75 CAD applies to eligible Canadian orders under $150.
Nunavut, Northwest Territories & Yukon
Orders shipped to Nunavut, the Northwest Territories, or Yukon do not qualify for free shipping.
A shipping charge starting at $18.95 CAD applies and may increase depending on the size, weight, destination, or carrier cost.
ORDER PROCESSING
Most orders are prepared and shipped within 24 to 48 business hours after payment confirmation.
Orders placed on weekends or holidays are processed on the next available business day.
Once your order ships, tracking information will be sent automatically to the email address associated with your order.
DELIVERY TIMES
Delivery times shown at checkout or provided by a carrier are estimates only.
Carrier delays, weather, remote destinations, service interruptions, and other circumstances outside Flashlight World’s control may affect delivery times.
Flashlight World cannot guarantee a delivery date unless the carrier specifically provides a guaranteed service.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your address carefully before submitting your order.
If a package is returned to us because of an incorrect, incomplete, outdated, or invalid address provided by the customer:
- the package may be reshipped once the correct address is confirmed;
- the customer will be responsible for the new shipping charge;
- the original shipping charge is non-refundable;
- if the original order qualified for free shipping, the applicable original shipping cost will be deducted from any refund;
- a 10% restocking fee may apply if a refund is requested.
If Flashlight World made the shipping-address or fulfillment error, we will correct the issue at no additional shipping cost to the customer.
RETURNED OR UNCLAIMED PACKAGES
If a package is returned to our warehouse because it was unclaimed or because of a customer-responsible address issue, the customer may choose between:
1. Reshipping the order, with the new shipping charge paid by the customer; or
2. Requesting a refund, subject to our Return & Refund Policy.
Original shipping charges are not refundable.
A 10% restocking fee may apply to packages returned because they were unclaimed or because of an address error for which Flashlight World was not responsible.
REMOTE LOCATIONS
We reserve the right to contact the customer if the actual carrier cost to deliver an order to a remote location is significantly higher than the shipping amount calculated at checkout.
In unusual cases where shipping costs are unreasonable or carrier service is unavailable, we reserve the right to cancel the order and issue an appropriate refund.
CURRENT SHIPPING AREA
Flashlight World currently ships within Canada only.
ORDER TRACKING
Once your order has shipped, you can follow its progress using the tracking information provided by email.
A tracking status such as “Label Created,” “Electronic Information Submitted,” or similar wording may mean that the shipping label has been prepared but the carrier has not yet completed its first physical scan.
This does not necessarily mean that the package is delayed or lost.
QUESTIONS
For shipping assistance, please contact: