Privacy Policy
PRIVACY POLICY
Last updated: August 2026
Flashlight World Canada (“Flashlight World”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how we protect it, and the choices and rights available to you.
This policy applies to personal information collected through FlashlightWorld.com, our online store, customer service channels, and related business activities.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with Flashlight World, we may collect the following types of personal information:
ORDER AND CUSTOMER INFORMATION
When you place or attempt to place an order, create an account, contact us, or otherwise interact with our store, we may collect:
- First and last name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order history
- Products purchased or viewed
- Customer account information
- Communications with our customer service team
- Return, refund, shipping, and warranty information
PAYMENT INFORMATION
Payments are processed through Shopify and approved payment providers.
Depending on the payment method used, payment providers may collect information such as:
- Credit or debit card details
- Billing information
- Payment authorization information
- Transaction details
Flashlight World does not need to store complete payment-card information in order to process your purchase.
DEVICE AND WEBSITE INFORMATION
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Time zone
- Pages and products viewed
- Referring websites or search terms
- Website interactions
- Cookie and similar technology information
FRAUD AND SECURITY INFORMATION
We may collect and use information necessary to detect, investigate, and prevent:
- Fraudulent transactions
- Unauthorized activity
- Payment fraud
- Account misuse
- Security incidents
2. WHY WE COLLECT AND USE PERSONAL INFORMATION
We collect and use personal information only for legitimate business purposes, including:
- Processing and fulfilling orders
- Processing payments
- Shipping purchases
- Sending order confirmations and tracking information
- Providing customer service
- Processing returns and refunds
- Handling warranty requests
- Responding to questions and complaints
- Preventing fraud and protecting our customers and business
- Maintaining and improving our website
- Understanding how customers use our website
- Managing customer accounts
- Maintaining appropriate business and accounting records
- Complying with legal, tax, regulatory, and contractual obligations
- Sending marketing communications when permitted and in accordance with your preferences
We do not collect personal information that is not reasonably necessary for our business activities.
3. CONSENT
Where required, Flashlight World obtains consent before collecting, using, or disclosing personal information.
The form of consent may vary depending on:
- the type of information;
- the reason it is being collected;
- the sensitivity of the information;
- the circumstances of the interaction.
You may withdraw your consent to certain uses of your personal information, subject to legal or contractual restrictions.
Withdrawal of consent may affect our ability to provide certain products or services.
To withdraw consent or ask questions about your information, contact:
4. SHOPIFY AND SERVICE PROVIDERS
Our online store is powered by Shopify.
Shopify processes personal information on our behalf to provide services such as:
- Website hosting
- Ecommerce functionality
- Customer accounts
- Checkout
- Payment processing
- Order management
- Security and fraud prevention
You can learn more about Shopify’s privacy practices at:
https://www.shopify.com/legal/privacy
We may also use third-party service providers to help operate our business, including providers for:
- Payment processing
- Shipping and fulfillment
- Customer service
- Email communications
- Website analytics
- Fraud prevention
- Marketing
- Information technology
- Cloud hosting and data storage
These providers may access personal information only to the extent reasonably necessary to perform their services.
5. SHARING PERSONAL INFORMATION
We may share personal information with third parties when reasonably necessary to:
- Complete and deliver an order
- Process a payment
- Provide customer service
- Prevent fraud
- Operate our website
- Provide requested services
- Comply with applicable laws
- Protect the rights, property, and security of Flashlight World, our customers, or others
Examples may include:
- Shopify
- Payment processors
- Shipping carriers
- Fulfillment providers
- Customer service technology providers
- Email service providers
- Analytics providers
- Fraud-prevention providers
- Professional advisors
- Government or law-enforcement authorities where legally required
We do not sell customer personal information to advertisers.
6. SHIPPING AND FULFILLMENT
To deliver your order, necessary personal information may be shared with:
- Shipping carriers
- Fulfillment warehouses
- Logistics providers
This may include:
- Name
- Shipping address
- Telephone number
- Email address
- Order and shipment information
Only the information reasonably necessary to provide the delivery service is shared.
7. COOKIES AND SIMILAR TECHNOLOGIES
FlashlightWorld.com may use cookies and similar technologies to:
- Operate the website
- Maintain shopping-cart functionality
- Remember preferences
- Improve website performance
- Understand website usage
- Prevent fraud
- Measure marketing effectiveness
- Provide relevant advertising where permitted
Cookies are small files stored on your device.
Depending on your browser and available website settings, you may be able to manage or disable certain cookies.
Disabling some cookies may affect website functionality.
Where required by applicable privacy law, optional technologies used for identification, profiling, or advertising will be subject to the applicable consent choices.
8. ANALYTICS AND ADVERTISING
We may use analytics and advertising tools to understand website performance and customer interactions.
These services may use cookies or similar technologies to collect information about:
- Pages visited
- Products viewed
- Website interactions
- Device and browser information
- Advertising interactions
We use this information to improve our website and evaluate marketing performance.
Where required, these activities are subject to your privacy and consent choices.
9. MARKETING COMMUNICATIONS
If you subscribe to Flashlight World marketing communications, we may send you information about:
- New products
- Product availability
- Promotions
- Company news
- Other relevant offers
You may unsubscribe at any time by using the unsubscribe link included in marketing emails.
Unsubscribing from marketing communications does not prevent us from sending transactional communications related to an order, warranty claim, account, or customer-service request.
10. ARTIFICIAL INTELLIGENCE AND CUSTOMER SERVICE TECHNOLOGY
Flashlight World may use customer-service technologies, including artificial intelligence tools, to assist with:
- Understanding customer inquiries
- Locating relevant order information
- Preparing or providing customer-service responses
- Classifying and organizing support requests
- Improving the efficiency and quality of customer service
These systems may process information associated with your inquiry, such as:
- Name
- Email address
- Order information
- Customer-service communications
- Relevant product or shipping information
Flashlight World remains responsible for the handling of personal information processed through these systems.
Where a decision is based exclusively on automated processing and applicable law requires additional disclosure or review rights, we will provide the required information and an opportunity to request human review.
11. INFORMATION OUTSIDE QUEBEC OR CANADA
Some service providers used by Flashlight World may process or store personal information outside Quebec or outside Canada.
When personal information is transferred to service providers in another jurisdiction, it may be subject to the laws of that jurisdiction.
Flashlight World takes reasonable steps to select appropriate service providers and protect personal information transferred to them in accordance with applicable privacy requirements.
12. INFORMATION SECURITY
Flashlight World uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against:
- Unauthorized access
- Unauthorized use
- Loss
- Theft
- Disclosure
- Modification
- Destruction
Access to personal information is limited to individuals and service providers who reasonably require it to perform their responsibilities.
No Internet transmission or electronic storage system can be guaranteed to be completely secure.
13. RETENTION AND DESTRUCTION
We retain personal information only for as long as reasonably necessary to:
- Fulfill the purposes for which it was collected
- Provide customer service
- Maintain business and accounting records
- Meet warranty obligations
- Resolve disputes
- Prevent fraud
- Comply with legal and regulatory obligations
When personal information is no longer required, it will be securely deleted, destroyed, or anonymized in accordance with applicable legal requirements and our internal retention practices.
14. YOUR PRIVACY RIGHTS
Depending on applicable law, you may have the right to:
- Ask whether we hold personal information about you
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Ask questions about how your personal information is used
- Withdraw consent where applicable
- Request deletion or other permitted treatment of personal information where legally available
- Submit a complaint regarding our privacy practices
To exercise these rights, contact our Privacy Officer using the contact information below.
We may need to verify your identity before processing a request.
15. CHILDREN
Flashlight World is a general ecommerce store and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children in circumstances where parental or other legally required consent would be necessary.
16. PRIVACY INCIDENTS
If Flashlight World becomes aware of a privacy or security incident involving personal information, we will assess and respond to the incident in accordance with applicable law.
Where legally required, affected individuals and the appropriate privacy authority will be notified.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our:
- Business practices change
- Technologies change
- Service providers change
- Legal obligations change
The current version will be published on our website with its latest update date.
Where required by applicable law, we will provide appropriate notice of significant changes.
18. PRIVACY OFFICER
Flashlight World has designated a person responsible for the protection of personal information.
Privacy Officer
Flashlight World Canada
Email:
support@flashlightworld.com
Mailing address:
Flashlight World Canada
1951 Sherbrooke
PO Box 2
Magog, Quebec
J1X 5G2
Canada
19. QUESTIONS OR COMPLAINTS
If you have questions, concerns, requests, or complaints regarding privacy or the handling of your personal information, please contact:
Privacy Officer
Flashlight World Canada
support@flashlightworld.com
We will review privacy-related requests and complaints and respond in accordance with applicable privacy laws.