Terms of service

TERMS OF SERVICE

Last updated: August 2026

OVERVIEW

This website is operated by Flashlight World Canada (“Flashlight World”, “we”, “us”, or “our”).

These Terms of Service (“Terms”) govern your access to and use of FlashlightWorld.com, including any purchases made through our online store.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms together with the policies referenced below.

If you do not agree with these Terms, please do not use the website or place an order.

Nothing in these Terms is intended to limit or exclude rights or remedies that cannot legally be waived under applicable consumer protection law.

Our online store is hosted by Shopify.

1. ELIGIBILITY AND USE OF THE WEBSITE

You may use this website only for lawful purposes.

You agree not to:
- use the website for illegal or unauthorized activities;
- interfere with the security or proper operation of the website;
- introduce viruses, malware, harmful code, or other malicious technology;
- attempt to gain unauthorized access to accounts, systems, or data;
- scrape, harvest, copy, or collect information from the website in a manner that violates applicable law or our rights;
- impersonate another person or provide intentionally false information;
- use the website in a way that infringes the intellectual property, privacy, or other rights of Flashlight World or another party.

We may restrict access to the website where reasonably necessary to protect our customers, systems, business, or legal rights.

2. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, images, compatibility information, availability, and other information displayed on the website are accurate.

However:
- manufacturers may change specifications without notice;
- product packaging may change;
- colours may appear differently depending on the device or display;
- minor errors or omissions may occasionally occur.

If you are unsure whether a product is suitable or compatible with your intended use, please contact us before placing your order.

3. PRICING AND CURRENCY

Unless otherwise indicated, prices displayed on FlashlightWorld.com are in Canadian dollars (CAD).

Prices may change without notice before an order is placed.

Applicable taxes and shipping charges are calculated or disclosed during checkout as required.

We reserve the right to correct website errors and update product information.

However, our rights and obligations regarding orders already concluded remain subject to applicable consumer protection laws.

4. ORDERS

Submitting an order through the website constitutes an offer to purchase the products shown in your order.

Orders are subject to:
- product availability;
- successful payment authorization;
- fraud and security review;
- applicable shipping restrictions;
- applicable laws and regulations.

You are responsible for reviewing your order information before completing checkout.

This includes:
- products;
- quantities;
- variants;
- billing information;
- shipping address;
- email address;
- telephone number where applicable.

Please correct any errors before submitting your order.

5. ORDER CONFIRMATION

After an order is placed, Flashlight World will provide the required order and transaction information electronically.

Please keep your order confirmation for your records.

For customers in Quebec, Flashlight World will provide the information required for contracts concluded at a distance in accordance with applicable consumer protection legislation.

6. PRODUCT AVAILABILITY

Product availability shown on the website may change quickly.

In unusual situations, inventory discrepancies may occur.

If an issue affects an order, we will contact the customer and provide the appropriate options in accordance with applicable law.

Nothing in these Terms gives Flashlight World a right to cancel a completed consumer contract where such cancellation would be prohibited by applicable law.

7. PAYMENT

Payment must be made using one of the payment methods offered at checkout unless alternative payment arrangements have been expressly approved by Flashlight World.

Payments are processed through Shopify and/or authorized payment providers.

We do not require customers to provide complete credit card information directly to customer service.

Flashlight World may perform reasonable fraud and security checks before fulfilling an order.

8. FRAUD, SECURITY AND SUSPICIOUS ORDERS

We reserve the right to review orders that reasonably appear suspicious, fraudulent, unauthorized, or inconsistent with the information provided by the customer.

We may request additional information necessary to verify:
- customer identity;
- billing information;
- shipping information;
- payment authorization.

Where permitted by law, we may refuse to proceed with an order where we reasonably believe that fulfilling it could involve fraud, unauthorized payment activity, security risk, or unlawful activity.

Any cancellation or refund will be handled in accordance with applicable law and payment-provider requirements.

9. SHIPPING

Shipping conditions are governed by our Shipping Policy.

The Shipping Policy includes information about:
- shipping rates;
- free-shipping thresholds;
- remote destinations;
- tracking;
- delivery estimates;
- customer-provided address errors;
- returned or unclaimed packages;
- current shipping regions.

The Shipping Policy forms part of these Terms.

10. CUSTOMER SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout.

If an order is returned because of an incorrect, incomplete, outdated, or invalid address provided by the customer, the applicable terms in our Shipping Policy and Return & Refund Policy will apply.

If Flashlight World made the shipping or fulfillment error, we will correct the issue in accordance with our applicable policies and legal obligations.

11. DELIVERY

Delivery estimates provided by Flashlight World or a shipping carrier are estimates unless expressly stated otherwise.

Carrier delays, weather, remote locations, service interruptions, and circumstances outside our reasonable control may affect delivery.

Nothing in this section limits any statutory rights a customer may have when delivery requirements under applicable consumer protection legislation are not met.

12. RETURNS AND REFUNDS

Returns and refunds are governed by our Return & Refund Policy.

That policy explains:
- the applicable return window;
- product-condition requirements;
- photo-verification requirements;
- customer-paid return shipping;
- non-refundable original shipping;
- final-sale products;
- opened-product restrictions;
- inspection requirements;
- returned or unclaimed packages;
- restocking fees where applicable;
- procedures for Flashlight World errors.

The Return & Refund Policy forms part of these Terms.

Nothing in our voluntary return policy limits rights that a consumer may have under applicable law for defective, unsafe, misrepresented, or otherwise non-compliant products.

13. WARRANTIES

Warranty requests are governed by our Warranty Policy.

Manufacturer warranties may vary by brand and product.

In addition to any manufacturer or commercial warranty, customers may have legal warranty rights under applicable law.

Nothing in these Terms or our Warranty Policy excludes or limits any legal warranty that cannot legally be waived.

14. PRICE MATCH

Price-match requests are governed by our Price Match Policy.

Price matching is subject to the eligibility conditions, exclusions, and verification requirements described in that policy.

A price-match request is not approved until Flashlight World confirms approval.

15. PROMOTIONS, DISCOUNTS AND COUPON CODES

Promotions, discount codes, gifts, bundles, and limited-time offers may be subject to additional terms.

Unless expressly stated otherwise:
- offers cannot necessarily be combined;
- promotional pricing may end without notice;
- offers may be limited by product, brand, quantity, availability, or date.

Any restrictions will be applied in accordance with applicable law.

16. PRODUCT USE AND SAFETY

Customers are responsible for using products according to:
- manufacturer instructions;
- warnings;
- safety information;
- applicable laws.

Flashlights, batteries, chargers, electronic products, and accessories should be used only with compatible equipment.

Customers should not use damaged, incompatible, modified, or improperly installed batteries or electrical products.

Flashlight World is not responsible for damage caused by misuse, improper installation, unauthorized modification, or use contrary to manufacturer instructions, except where liability cannot legally be excluded.

17. BATTERY SAFETY

Rechargeable lithium-ion batteries require proper handling.

Customers should:
- use only compatible batteries and chargers;
- inspect batteries before use;
- stop using batteries showing damage, swelling, leakage, torn wrapping, or abnormal behaviour;
- follow manufacturer charging and storage instructions;
- keep batteries away from children;
- avoid carrying loose batteries with metal objects.

Battery compatibility should be confirmed before purchase.

18. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party websites, platforms, payment providers, shipping carriers, manufacturers, or other services.

Third-party services are governed by their own terms and policies.

Flashlight World is not responsible for the independent content, availability, security, or practices of third-party websites or services except to the extent required by law.

19. SHOPIFY

Our ecommerce platform is provided by Shopify.

Shopify may process information necessary to operate the store, checkout, payments, customer accounts, order management, and related services.

Personal information is handled in accordance with our Privacy Policy and applicable privacy laws.

20. PERSONAL INFORMATION AND PRIVACY

Our collection, use, disclosure, protection, and retention of personal information are governed by our Privacy Policy.

The Privacy Policy forms part of these Terms.

21. ARTIFICIAL INTELLIGENCE AND CUSTOMER SERVICE

Flashlight World may use customer-service technology, including artificial intelligence tools, to assist with:
- answering customer inquiries;
- locating order information;
- preparing responses;
- organizing support requests;
- providing more efficient customer service.

Automated systems may not be appropriate for every issue.

Certain requests, decisions, financial actions, warranty matters, refunds, exceptions, or complex situations may be referred to a human team member.

Customers may request human assistance where appropriate.

22. MARKETING COMMUNICATIONS

Flashlight World may send commercial electronic communications when permitted by applicable law.

Marketing communications may include:
- product information;
- new-product announcements;
- promotions;
- availability updates;
- other commercial messages.

Where required, Flashlight World will obtain appropriate consent, provide identification information, and provide a functioning unsubscribe mechanism.

Customers may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided.

Transactional messages relating to orders, customer service, warranties, security, or other requested services are separate from marketing communications.

23. SMS AND TEXT MESSAGES

If Flashlight World offers an SMS or text-message marketing program, participation is voluntary.

Commercial SMS communications will be sent only in accordance with applicable Canadian anti-spam requirements.

Where applicable:
- appropriate consent will be obtained;
- Flashlight World will identify itself;
- customers will be provided with a simple way to unsubscribe.

Current SMS instructions, if any, will be provided when the customer subscribes.

Old or discontinued telephone numbers or SMS programs should not be relied upon unless currently displayed by Flashlight World.

24. INTELLECTUAL PROPERTY

Unless otherwise indicated, the website and its content are owned by or licensed to Flashlight World.

This includes, where applicable:
- text;
- graphics;
- logos;
- layouts;
- photographs;
- design elements;
- website content.

You may not reproduce, distribute, commercially exploit, or otherwise use protected content without permission except as permitted by law.

Third-party trademarks and product images remain the property of their respective owners.

25. CUSTOMER REVIEWS, FEEDBACK AND SUBMISSIONS

If you voluntarily provide reviews, comments, feedback, photographs, suggestions, or other content to Flashlight World, you confirm that you have the right to provide that content.

You must not submit content that:
- infringes another person’s rights;
- is unlawful;
- is fraudulent or misleading;
- contains malicious code;
- violates privacy rights.

Where you submit a review or other content for publication, you grant Flashlight World a reasonable licence to use that content for the purpose for which it was submitted, subject to applicable law.

We may moderate or remove unlawful, fraudulent, abusive, irrelevant, or inappropriate content.

26. WEBSITE AVAILABILITY

We aim to keep the website available and functioning properly, but we cannot guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:
- maintenance;
- technical issues;
- third-party outages;
- security events;
- circumstances outside our control.

27. DISCLAIMER

To the maximum extent permitted by applicable law, the website and its informational content are provided on an “as available” basis.

Nothing in these Terms excludes:
- statutory consumer protections;
- legal warranties;
- rights arising from defective or unsafe products;
- obligations that cannot legally be excluded or limited.

28. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Flashlight World will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from the use or inability to use the website.

This limitation does not apply where liability cannot legally be excluded or limited.

Nothing in these Terms limits the rights of consumers under applicable consumer protection legislation, the Civil Code of Québec, or other mandatory laws.

29. INDEMNIFICATION

To the extent permitted by law, you agree to be responsible for losses or claims caused by your unlawful use of the website, your intentional violation of these Terms, or your infringement of another party’s rights.

This section does not limit consumer rights or impose liability where doing so would be prohibited by law.

30. PROHIBITED USES

You may not use the website:
- for unlawful purposes;
- to commit fraud;
- to infringe intellectual property rights;
- to harass or threaten others;
- to transmit malicious software;
- to obtain unauthorized access to systems or data;
- to collect personal information unlawfully;
- to interfere with website security;
- to submit intentionally false or misleading information.

We may restrict or terminate access where reasonably necessary in response to prohibited activity.

31. GOVERNING LAW

These Terms and the use of FlashlightWorld.com are governed by the laws applicable in the Province of Quebec and the federal laws of Canada applicable therein.

For consumers residing in Quebec, nothing in these Terms requires the consumer to waive any right to bring a matter before a Quebec court or otherwise limits protections provided by applicable consumer law.

32. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary while the remaining provisions continue to apply.

33. NO WAIVER

If Flashlight World does not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

34. CHANGES TO THESE TERMS

We may update these Terms when our business practices, services, technologies, policies, or legal obligations change.

The current version will be published on this page with its latest update date.

Changes will apply prospectively, subject to applicable law.

35. RELATED POLICIES

The following Flashlight World policies form part of these Terms where applicable:

- Shipping Policy
- Return & Refund Policy
- Warranty Policy
- Price Match Policy
- Privacy Policy

If there is a conflict between these Terms and a mandatory legal requirement, the mandatory legal requirement will apply.

36. CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Flashlight World Canada
Email: support@flashlightworld.com
Canada