Contact Us

NEED HELP?

We're here to help with product questions, order support, returns, warranties, shipping, and more.

AI SUPPORT — AVAILABLE 24/7
For the fastest response, use our online chat. Our AI assistant is available 24/7 and can help with many common questions.

HUMAN SUPPORT
If your request requires a human agent, our team is available Monday to Friday, from 10:00 AM to 4:00 PM Eastern Time, excluding holidays.

EMAIL SUPPORT
You can also contact us at:
support@flashlightworld.com

ORDER SUPPORT
If you're contacting us about an existing order, please include your order number so we can assist you faster.

BUSINESS & GOVERNMENT ORDERS
We also support business, institutional and government customers. For quotations, purchase orders or larger-volume requests, contact us by email and include the products and quantities required.

WAREHOUSE & LOCAL PICKUP
Flashlight World operates from a warehouse located in Boisbriand, Quebec.

Local pickup is available for eligible orders. Orders must be placed online first, and you must wait for the “Ready for Pickup” confirmation before arriving at the warehouse.

Flashlight World
Proudly Canadian, Serving Canadians